Terms and Conditions
1. Check-In and Check-Out :
- Check-in time is from 01:00 PM onwards, and check-out time is
before 11:00 AM on the day of departure.
- Early check-ins and late check-outs are subject to availability
and may incur additional charges.
2. Reservation and Payment :
- All reservations require a valid email confirmation and 50%
advance to secure the booking.
- Full payment for the stay is due upon check-in, and additional
charges incurred during the stay must be settled upon check-out.
- The Luxe Haven Residency reserves the right to pre-authorize
credit/debit cards before arrival.
- Any incidental charges incurred during the stay will be settled
by the guest upon check-out.
- The Luxe Haven Residency reserves the right to charge the guest
for the cost of any excessive cleaning, repairs, or replacement of
damaged items.
3. Cancellation Policy :
- Cancellations made 15 Days or more prior to the arrival date are
eligible for a full refund.
- Cancellations made within 15 days of the arrival date will be
charged 50% of the total booking amount.
- Cancellations made within 48 hours of the arrival date will be
charged 80% of the total booking amount.
- In case of a no-show or failure to cancel within the specified
period, will be charged the full amount of the reservation.
4. Children and Extra Guests :
- The maximum number of guests per room is limited to the
occupancy rate specified during the booking process.
- Children under the age of 5 years can stay in existing beds free
of charge.
- Extra beds are available upon request and subject to additional
charges.
5. Identification and Age Requirement :
- All guests must present a valid government-issued photo ID upon
check-in.
- The minimum age requirement for check-in is 18 years old. Guests
below this age must be accompanied by a parent or legal guardian.
6. Smoking Policy :
- Our Luxe Haven Residency maintains a strict non-smoking policy
in all indoor areas. A designated smoking area is available
outside the premises of Luxe Haven Residency for guests who wish
to smoke.
7. Pet Policy :
- Pets are not allowed on the premises, with the exception of
service animals as required by law.
8. Damages and Theft :
- Guests will be held responsible for any damage caused to Luxe Haven property during their stay.
- The Luxe Haven Residency is not liable for any loss of personal
belongings or valuables.
9. Behavior and Disturbances :
- Guests are expected to behave responsibly and respect other
guests' peace and comfort.
- Excessive noise or any disturbance that affects other guests'
stay may result in eviction without refund.
- Guests are expected to conduct themselves in a respectful and
considerate manner, refraining from any behavior that disturbs
other guests.
- Parties and events that may disturb the comfort of other guests
are not permitted in the rooms or public areas.
10. Facilities and Amenities :
- The Luxe Haven Residency reserves the right to close or limit
access to certain facilities for maintenance or other reasons
without prior notice.
- The Luxe Haven Residency is not liable for any accidents,
injuries, or illnesses that occur during the stay on Luxe Haven
Residency premises or within its facilities.
- Guests are encouraged to use the Luxe Haven Residency's
amenities and facilities responsibly and at their own risk.
11. Force Majeure :
- The Luxe Haven Residency shall not be liable or responsible for
any failure to perform its obligations due to circumstances beyond
its control, including but not limited to natural disasters,
fires, strikes, or any other events classified as force majeure.
12. Privacy Policy :
- The Luxe Haven Residency respects guests' privacy and handles
personal information in accordance with applicable data protection
laws. Please refer to the Luxe Haven Residency's privacy policy
for more information.
13. Modification of Terms and Conditions :
- The Luxe Haven Residency reserves the right to modify or update
these terms and conditions as necessary. Guests will be informed
of any changes in advance.
14. Weather and Road Conditions :
- In the event of severe weather conditions or road closures,
please be advised that for your safety and comfort, we reserve the
right to shift room reservations to a similar Luxe Haven Residency
of equal or higher standard within close proximity, ensuring your
stay remains pleasant and hassle-free.
15. Liability :
- The Luxe Haven Residency is not liable for any accidents,
injuries, or illnesses that occur during the stay on Luxe Haven
Residency premises or within its facilities.
By making a reservation and checking in, guests acknowledge that
they have read, understood, and agreed to abide by the above terms
and conditions during their stay at the Luxe Haven Residency.
Privacy Policy
At Luxe Haven Residency, we are committed to protecting the
privacy and personal information of our guests. This Privacy
Policy outlines how we collect, use, disclose, and safeguard your
information while you use our services at our Luxe Haven Residency
located in Barzulla, Jammu and Kashmir. By accessing or using our
services, you consent to the practices described in this Privacy
Policy.
1. Information Collection :
- We may collect personal information such as your name, address,
email address, phone number, and payment details when you make a
reservation or use our Luxe Haven Residency services.
- We may also collect non-personal information, including but not
limited to your IP address, browser type, operating system, and
usage data when you interact with our website or services.
2. Use of Information :
- We use the collected information to process and manage your
reservations, provide the services you requested, and improve your
overall experience at our Luxe Haven Residency.
- Your email address may be used to send you important updates,
confirmations, and promotions related to your stay, unless you
opt-out of receiving such communications.
- Non-personal information may be used for analytical purposes, to
monitor and improve the performance and security of our website
and services.
3. Data Retention :
- We retain your personal information only for as long as
necessary to fulfill the purposes for which it was collected, and
as required by applicable laws and regulations.
4. Information Security :
- We implement appropriate technical and organizational measures
to protect your personal information from unauthorized access,
disclosure, alteration, or destruction.
- While we strive to protect your information, please be aware
that no method of transmission over the internet or electronic
storage is entirely secure. We cannot guarantee the absolute
security of your data.
5. Sharing of Information :
- We may share your personal information with service providers
and business partners who assist us in providing the services you
have requested.
- We may also share your information if required by law, to
protect our legal rights, or in connection with the sale or
transfer of our business.
6. Cookies and Tracking :
- We use cookies and similar tracking technologies to enhance your
browsing experience and collect information about how you use our
website.
- You have the option to control cookies through your browser
settings. However, disabling cookies may limit certain
functionalities of our website.
7. Third-Party Links :
- Our website may contain links to third-party websites. We are
not responsible for the privacy practices or content of these
websites. We encourage you to review the privacy policies of these
thirdparty sites.
8. Children's Privacy :
- Our services are not intended for children under the age of 18.
We do not knowingly collect personal information from children. If
we become aware that we have collected personal information from a
child without parental consent, we will take steps to remove the
information from our records.
9. Updates to Privacy Policy :
- We may update this Privacy Policy from time to time to reflect
changes in our practices or legal requirements. Any updates will
be posted on our website, and the revised policy will be effective
from the date of posting.
If you have any questions or concerns about our Privacy Policy or
how we handle your personal information, please contact us at
shahatif@theheights.co.in
Effective Date: 1st Jan 2024
Cancellation Policy
At Luxe Haven Residency, we understand that plans may change, and
sometimes, it becomes necessary to cancel a reservation. Our
cancellation policy is designed to be fair and reasonable while
also ensuring that we can effectively manage our bookings. Please
review the following cancellation guidelines:
1. Standard Cancellation :
- Reservations canceled 15 or more days before the scheduled
check-in date will receive a full refund of the deposit or
prepayment made at the time of booking.
- Reservations canceled within 15 days of the scheduled check-in
date will be subject to a cancellation fee equivalent to 50% of
the total booking amount.
- Reservations canceled within 48 hours of the arrival date will
be charged 80% of the total booking amount.
2. Peak Season or Special Events :
- During peak seasons or for reservations made during special
events, the cancellation policy may be more restrictive.
- Reservations canceled 15 or more days before the scheduled
check-in date during peak seasons or special events will receive a
partial refund of the deposit or prepayment, minus an
administration fee of 20% of the total booking amount.
- Reservations canceled within 15 days of the scheduled check-in
date during peak seasons or special events may not be eligible for
any refund.
3. Non-Refundable Reservations :
- Some rate plans, promotions, or special offers may be classified
as non-refundable. Non-refundable reservations cannot be canceled
or modified, and the total booking amount will be charged at the
time of booking.
4. Group Bookings :
- For group bookings (defined as 10 or more rooms), a separate
cancellation policy will apply, and specific terms will be
communicated at the time of reservation.
5. No-Show Policy :
- Guests who fail to check-in on the scheduled arrival date
without prior notice will be considered a "no-show."
- No-shows will be charged for the full booking amount for the
entire reserved stay.
6. Cancellation Procedure :
- To cancel your reservation, please contact our reservation team
directly via phone or email using the contact details provided in
your booking confirmation.
- Please make sure to provide your reservation details for a
smooth and efficient cancellation process.
7. Refund Process :
- Refunds, if applicable, will be processed within 14 business
days after the cancellation request is approved.
- The refund will be credited back to the original payment method
used during the booking process.
Please note that the cancellation policy may vary based on the
rate plan selected, the length of stay, and the time of booking.
The specific cancellation policy for your reservation will be
clearly stated during the booking process.
If you have any questions or need further clarification regarding
our cancellation policy, please feel free to reach out to our
reservation team
(“reservations@hotelluxehaven.com”)
. We are here to assist you and ensure a pleasant experience with
us at Luxe Haven Residency.
Payment Policy
At Luxe Haven Residency, we strive to provide a seamless and
enjoyable experience for our guests. To ensure a smooth check-in
and stay, we have established the following payment policy:
1. Reservation and Deposit :
- All reservations are subject to availability and confirmation.
- Advance payment of 50% is required to secure and guarantee your
reservation at the time of booking.
- For certain rate plans, promotions, or special offers, full
payment may be required at the time of booking, and these
reservations will be classified as non-refundable.
2. Accepted Payment Methods :
- We accept major credit cards, including Visa, MasterCard,
American Express, and Discover.
- We accept bank transfer / UPI / online transfers.
- Cash payments are also accepted but require the provision of a
valid credit card for authorization purposes during check-in.
- Personal are not accepted.
3. Payment at Check-In :
- Upon arrival, guests are required to present the credit card
used for the reservation during checkin.
- We will pre-authorize the credit card for the total amount of
the stay, including any additional charges or incidentals.
- If the guest chooses to pay with a different credit card or
method during check-in, the original credit card will be released
from the pre-authorization hold, and the new payment method will
be charged accordingly.
4. Incidental Charges :
- Guests may incur incidental charges during their stay, such as
room service, minibar usage, spa services, etc.
- The Luxe Haven Residency will collect a deposit or
pre-authorization on the credit card provided to cover potential
incidental charges.
- Any unused portion of the deposit will be refunded upon
check-out.
5. Currency and Taxes :
- All rates and charges are quoted and processed in the local
currency of the Luxe Haven Residency (e.g., INR - Indian Rupees).
- Taxes and applicable service charges will be added to the final
bill as required by local regulations.
6. Third-Party Payments :
- Third-party payments may be accepted, subject to the The luxe haven's approval and necessary authorization forms.
- Please contact the Luxe Haven Residency directly to make
arrangements for third-party payments.
7. Group Bookings :
- For group bookings (defined as 10 or more rooms), separate
payment and cancellation policies may apply, and specific terms
will be communicated at the time of reservation.
8. Non-Refundable Reservations:
- Reservations made under non-refundable rate plans, promotions,
or special offers require full payment at the time of booking and
are not eligible for refunds in the event of cancellation.
9. Payment Security :
- We employ secure payment gateways and comply with
industry-standard security measures to protect your financial
information.
Please ensure that you review and understand our payment policy
before making a reservation. By proceeding with the reservation,
you acknowledge and agree to abide by the terms outlined in this
payment policy. If you have any questions or require further
clarification, please feel free to contact our reservation team
using the contact details provided on our website.
